Shipping policy

Shipping Policy
Last Updated: 10 October 2025

Thank you for visiting and shopping with Halo Gem. The following terms outline our shipping policy for all orders placed through our website.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

Standard Shipping (UK): 3–5 business days
Express Shipping (UK): 1–2 business days

Delivery delays may occasionally occur due to courier or weather-related issues.

3. Shipping Locations

We currently ship to addresses within the United Kingdom.
We do not ship to P.O. Boxes or BFPO addresses at this time.

If you are outside the UK and wish to place an order, please contact us directly at halogemsupport@email.com to check availability.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 24 hours to update.

5. Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us at halogemsupport@email.com with your order number.
We will work with our courier partners to resolve the issue promptly.

6. Damaged or Lost Parcels

[Your Company Name] is not liable for products damaged or lost during shipping.
If your parcel arrives damaged, please contact the courier immediately to file a claim.
Save all packaging materials and damaged goods before filing.

7. International Shipping (if applicable)

International orders may be subject to customs duties, taxes, or import fees.
These charges are the customer’s responsibility and are not included in the product price or shipping cost.

8. Contact Us

For questions about this Shipping Policy, please contact us at:
📧 Email: halogemsupport@email.com
📍 Address: Halo Gem, UK.