privacy_policy

 

Privacy Policy

Last updated: 10 October 2025

Welcome to Halo Gem (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website [your Shopify store URL] (“Site”).

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device and your interaction with our website:

  • Device Information: includes your web browser, IP address, time zone, and cookies.

  • Order Information: includes your name, billing address, shipping address, payment details, email address, and phone number.

  • Customer Support Information: includes messages, feedback, or inquiries you send to us.

We refer to this as “Personal Information” in this policy.

2. How We Use Your Information

We use your Personal Information to:

  • Fulfil your orders, including processing payments, shipping, and providing invoices.

  • Communicate with you regarding orders, products, or services.

  • Screen for potential fraud or suspicious activity.

  • Improve and personalise your shopping experience.

  • Send you marketing communications (only if you’ve opted in).

3. Sharing Your Information

We share your information with trusted third parties to help us operate our business:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Payment Providers: such as Stripe, PayPal, or other gateways to process payments securely.

  • Shipping Partners: to deliver your orders.

We may also share your information to comply with UK laws or lawful government requests.

4. Cookies

Our Site uses cookies to enhance your browsing experience.
Cookies help us remember your preferences, keep your shopping cart updated, and understand site traffic.

You can control or disable cookies through your browser settings. However, some parts of the Site may not function properly without them.

5. Data Retention

We keep your order information for our records unless and until you ask us to delete it.
If you wish to have your data removed, please contact us at halogemsupport@gmail.com.

6. Your Rights (UK & EEA Customers)

If you are a UK or EEA resident, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to processing or request data portability.

To exercise these rights, please contact us at halogemsupport@gmail.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access.

However, please note that no method of transmission over the internet is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
The latest version will always be posted on this page with the updated date.

9. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

📧 Email: halogemsupport@gmail.com
🏢 Address: Halo Gem, United Kingdom