terms_and_conditions

 

Terms and Conditions

Last updated: 10 October 2025

Welcome to Halo Gem (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website [your Shopify store URL] and the purchase of products from our store.
By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Information

This website is operated by Halo Gem, United Kingdom. Throughout the site, the terms “we”, “us”, and “our” refer to Halo Gem.
We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here.

2. Use of the Website

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
You agree not to use the website:

  • For any unlawful purpose.

  • To solicit others to perform or participate in unlawful acts.

  • To violate any international, federal, provincial, or local laws.

  • To interfere with or circumvent the security features of the website.

3. Products and Services

We make every effort to display accurate product descriptions and images. However, colours and details may vary slightly depending on your screen settings.
We reserve the right to:

  • Limit sales of products to any person, region, or jurisdiction.

  • Discontinue any product at any time.

  • Correct any errors, inaccuracies, or omissions in product descriptions or pricing without prior notice.

4. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate purchase and account information.
All payments must be made securely through the payment methods provided on our site (e.g., Shopify Payments, PayPal, etc.).
We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery times, costs, and shipping terms.
We are not responsible for delays caused by courier services or unforeseen circumstances beyond our control.

6. Returns and Refunds

Our Return Policy outlines the conditions under which products may be returned or exchanged.
To request a return, please contact us at halogemsupport@gmail.com.

7. Intellectual Property

All content on this website—including images, logos, graphics, text, and design—is the property of Halo Gem or its licensors and is protected under UK and international copyright laws.
You may not reproduce, distribute, or exploit any content without our prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Halo Gem shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or purchase of our products.
Our total liability shall not exceed the total amount paid by you for the order in question.

9. Indemnification

You agree to indemnify and hold harmless Halo Gem, its directors, employees, and affiliates from any claims or damages arising out of your violation of these Terms or misuse of our website.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts located in England and Wales.

11. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time.
Changes will take effect immediately upon being posted on this page. Your continued use of the website after such changes constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: halogemsupport@gmail.com
🏢 Address: Halo Gem, United Kingdom